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Terms & conditions

Our staff will be pleased to assist you to make your stay unique.

Services:

  • Organized excursions by boat, in the mountains or mountain bike;
  • Wine and food tasting visits;
  • Cookery courses;
  • Personal tuition in all kinds of sport: kayaking, sailing, tennis and many more;
  • Adventure Park for Team building and fun;
  • Ticket reservations for concerts, music festivals, theatre and cinema;
  • Air and railway ticket reservations;
  • Restaurant reservations;
  • Baby sitting upon request;
  • Transfer to and from airports, railway stations, for shopping, tours, by hotel private car (Mercedes Viano);
  • Limousine, helicopter, private jet and private boat service.

Guaranteed Reservations and Deposits:
For a reservation to be valid, it must be guaranteed to a major credit card (expiry date must be indicated) or a deposit for the whole amount of the stay must be made.

Cancellation Policy:
Reservations can be modified or cancelled within 48 hours prior arrival without any fee. In case of late cancellation, reduction in length of stay or no-show, a penalty equal to 100% of the total stay will be charged.

Credit Cards:
The Hotel accepts the following cards: American Express, MasterCard/Eurocard, Visa, JCB.

Check-in Time: Check in after 15.00 p.m.
Check-out Time: 12:00 noon.

Child/Family Policy:
Cot for babies up to 3,99 years old inclusive: free
Extra bed rate for children 4-12 years old: € 60,00 per day
(Applicable to junior suites and classic rooms landside view).

Pets:
Pets are admitted, maximum one per room. Pets are not admitted in the public areas of the hotel, with the exception of Terrace Bar and Restaurant Il Portico (when booking a table).
Small sized dogs are accepted at the cost of € 30,00 per day
Medium sized dogs (maximum height 55 cm) are accepted at the cost of € 40,00 per day
Large sized dogs are accepted at the cost of € 60,00 per day.