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Terms & conditions

Our staff will be pleased to assist you to make your stay unique.


  • Organized excursions by boat, in the mountains or mountain bike;
  • Wine and food tasting visits;
  • Cookery courses;
  • Personal tuition in all kinds of sport: kayaking, sailing, tennis and many more;
  • Adventure Park for Team building and fun;
  • Ticket reservations for concerts, music festivals, theatre and cinema;
  • Air and railway ticket reservations;
  • Restaurant reservations;
  • Baby sitting upon request;
  • Transfer to and from airports, railway stations, for shopping, tours, by hotel private car (Mercedes Viano);
  • Limousine, helicopter, private jet and private boat service.

Guaranteed Reservations and Deposits:
For a reservation to be valid, it must be guaranteed to a major credit card (expiry date must be indicated) or a deposit for the whole amount of the stay must be made.

Cancellation Policy:
Reservations can be modified or cancelled within 7 days prior arrival without any fee. In case of late cancellation, reduction in length of stay or no-show, a penalty equal to 100% of the total stay will be charged.

Credit Cards:
The Hotel accepts the following cards: American Express, MasterCard/Eurocard, Visa, JCB.

Check-in Time: Check in after 15.00 p.m.
Check-out Time: 12:00 noon.

Child/Family Policy:
Cot for babies up to 3,99 years old inclusive: free
Extra bed rate for children 4-12 years old: € 60,00 per day
(Applicable to junior suites and standard rooms landside view).

Pets are admitted, maximum one per room. Pets are not admitted in the public areas of the hotel and in the garden, with the exception of Terrace Bar and Restaurant Il Portico (when booking a table).
Small sized dogs are accepted at the cost of € 30,00 per day
Medium sized dogs (maximum height 55 cm) are accepted at the cost of € 40,00 per day
Large sized dogs are accepted at the cost of € 60,00 per day.